Video won't play or stutters
Choppy, frozen, or black video is usually the browser or the machine working against you, not the game. These four checks fix most of it.
Update your browser
Make sure you're on the latest version of your browser, then restart it. Video playback improves with every release.
Toggle hardware acceleration
In your browser's settings, find hardware acceleration. If it's off, turn it on. If it's already on and you're seeing stutter or black frames, try turning it off instead. Restart the browser after changing it.
Turn off power-saver mode
Laptops throttle video to stretch the battery. Switch to a standard power mode, or plug the charger in.
Close other heavy apps
Video calls, games, and editing software compete for the same hardware. Close them while you play.
If the video still misbehaves, tell us what you're seeing and what machine you're running it on, and we'll sort it out.
[email protected]Still stuck?
Tell us what's happening and what you've already tried, and include the email address you purchased with. A short note is enough; we'll take it from there.