Support
Field manual
& troubleshooting
Most problems with Operation Warp have a short, boring fix, and it's probably in one of these guides. Search below, or browse by category. If the manual fails you, email us and a person will help.
15 guides on file
01Access02
My access code hasn't arrived
Your access code and play link are emailed to you right after checkout. If nothing has landed yet, one of these checks usually turns it up.
Read the guide →My access code isn't working
Access codes look like WARP-XXXX-XXXX-XXXX. When one gets rejected, it's usually a small typing mix-up. Here's how to rule each one out.
Read the guide →
02Playback & performance04
The game won't load
A blank screen, or a load that never finishes, usually comes down to the browser, an extension, or the network. Work through these in order.
Read the guide →The game loads slowly
Operation Warp streams cinematic video, so it asks more of your connection than an ordinary web page. Slow loads usually clear up with a stronger, quieter connection.
Read the guide →Video won't play or stutters
Choppy, frozen, or black video is usually the browser or the machine working against you, not the game. These four checks fix most of it.
Read the guide →No sound, or audio cutting out
Sound matters in Operation Warp: some clues live in what you hear. If audio is missing or garbled, run these checks from the top.
Read the guide →
03Setup04
Which browsers can I play in?
Operation Warp runs in the latest version of a modern desktop browser. There's nothing to download or install.
Read the guide →Fullscreen isn't working
The game plays best filling the whole screen. If fullscreen won't turn on, or keeps turning off, the fix is usually one keystroke away.
Read the guide →My progress disappeared
Your progress saves in the browser you play in, on the computer you play on. Come back in that same browser on that same machine and the game resumes automatically.
Read the guide →Continuing on another computer
Right now, your progress lives in the browser where you started. It doesn't follow you to another computer on its own.
Read the guide →
04Playing together02
Setting up a remote team game
One purchase, one host, everyone solving together. Here's the setup that works well for remote groups.
Read the guide →Sharing your screen and game audio
Screen sharing is easy to get right; audio is what usually gets missed. Here's how to make sure your team hears the game, not just sees it.
Read the guide →
05Purchase03
Trouble completing a purchase
Checkout is handled by Stripe. If a payment fails, or you're not sure whether it went through, here's what to do.
Read the guide →Buying Operation Warp as a gift
You can absolutely give Operation Warp. Today, gifting works by passing along the access code.
Read the guide →Refunds
If something went wrong with your purchase, we want to fix it. That's the whole policy.
Read the guide →
Still stuck?
Tell us what's happening and what you've already tried, and include the email address you purchased with. A short note is enough; we'll take it from there.